Tom Borg
Leverage technology for better customer service
Customers Count
Nov. 6, 2024
Leverage technology for better customer service.
Know your customer service rules
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Aug. 28, 2024
Know your customer service rules.
Create that ‘I like this place’ feeling
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July 5, 2024
Create an “I like this place” feeling in your store.
Keep your ‘why’ in mind
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June 14, 2024
List values that everyone on your team supports.
Create a person-focused experience
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March 15, 2024
Visit other stores to figure out what works.
Keep your employees on a growth curve
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Jan. 10, 2024
Keep your employees on a growth curve.
What motivates your team?
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Nov. 22, 2023
What motivates your team?
Employees count too
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Sept. 17, 2023
The power of daily team meetings
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July 9, 2023
xUnlock employee potential with team meetings.
Are your customers being served?
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June 1, 2023
Step up your customer service by investing in staff.
Guarantee results with a strong guarantee
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April 5, 2023
Set expectations for the desired results
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Jan. 23, 2023
Learn how to set expectations for your workers.
Attitude makes all the difference
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Oct. 31, 2022
Small phrases create big results
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Sept. 18, 2022
Small phrases create big results.
Communicating in a digital world
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June 13, 2022
Understand the rules of digital body language.
Dare to do something different
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April 7, 2022
Take a fresh look at your retail business, if you dare.
Recover from employee mistakes
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Jan. 3, 2022
Take a page out of a credit union's playbook.
Name that customer
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Dec. 21, 2021
Take a page out of a credit union’s playbook.
Setting an example
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Sept. 22, 2021
Courteous treatment of employees and customers goes a long way.
Value the little customer
Customers Count
July 14, 2021
Why you should never ignore a small sale.
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