Tom Borg
Leverage technology for better customer service
Customers Count
Nov. 6, 2024
Leverage technology for better customer service.
Know your customer service rules
Customers Count
Aug. 28, 2024
Know your customer service rules.
Create that ‘I like this place’ feeling
Customers Count
July 5, 2024
Create an “I like this place” feeling in your store.
Keep your ‘why’ in mind
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June 14, 2024
List values that everyone on your team supports.
Create a person-focused experience
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March 15, 2024
Visit other stores to figure out what works.
Keep your employees on a growth curve
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Jan. 10, 2024
Keep your employees on a growth curve.
What motivates your team?
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Nov. 22, 2023
What motivates your team?
Employees count too
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Sept. 17, 2023
The power of daily team meetings
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July 9, 2023
xUnlock employee potential with team meetings.
Are your customers being served?
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June 1, 2023
Step up your customer service by investing in staff.
Guarantee results with a strong guarantee
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April 5, 2023
Set expectations for the desired results
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Jan. 23, 2023
Learn how to set expectations for your workers.
Attitude makes all the difference
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Oct. 31, 2022
Small phrases create big results
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Sept. 18, 2022
Small phrases create big results.
Communicating in a digital world
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June 13, 2022
Understand the rules of digital body language.
Dare to do something different
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April 7, 2022
Take a fresh look at your retail business, if you dare.
Recover from employee mistakes
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Jan. 3, 2022
Take a page out of a credit union's playbook.
Name that customer
Customers Count
Dec. 21, 2021
Take a page out of a credit union’s playbook.
Setting an example
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Sept. 22, 2021
Courteous treatment of employees and customers goes a long way.
Value the little customer
Customers Count
July 14, 2021
Why you should never ignore a small sale.
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