Photos: Lionel Decius
Photos: Lionel Decius
Treating employees like familyFamily-owned and operated Sunshine Ace Hardware has been a staple in Southwest Florida since the 1960s, now serving 11 locations, including two Crowder’s Gifts and Gadgets stores. The stores have a reputation for excellent customer service, whether a customer is looking for the right tool to get the job done or the perfect keepsake for that special someone.
Employees first
One of the first things Sunshine Ace did for its employees was feed them, says Scott Hamblen, chief operating officer. “We had employees come in and say, ‘You know this is the only hot meal I get.’”“Part of it is just an appreciation for your people and being a guardian.” — Scott Hamblen
Paying it forward
Once enough employees were able to return to work, the third phase became, “What can we do to help our communities?” according to Hamblen. Partnering with suppliers and others, Sunshine Ace Hardware brought in tractor-trailer loads of generators, gas cans and other supplies for the communities it serves.Day after day, Hamblen says managers became like guardians for their team who were meeting customers “at the worst moment in their lives.” It took its toll mentally. Through the company’s HR team, counseling resources were made available.
Starfish Awards recognize companies in our industry that are making a difference through charitable donations and efforts. Know of a company that is deserving of an award? Submit a nomination at www.seasideretailer.com/starfish-award.