Space planning for retail success |
By Michael Hale |
|
Maximize selling opportunities by using sales analytics to configure your store.I can’t tell you how many times I have heard “we sell a lot of this” only to find that when accurate sales reports are pulled, “this” only contributes to selling one or two per day or as little as 1% of the store’s overall sales per year. While my goal as a retail design strategist is to help you sell more, analysis helps with making strategic decisions on category (and product) placement. What is space planning?Space planning is a strategic technique used to properly allocate space on your sales floor by accurate sales statistics. It helps you make sure you have the adequate space needed for top-performing categories and also helps you understand if you are over-spaced on lower producing categories.Space planning can be big-picture, or it can be extremely granular. It all depends on how deep you want to go and how detailed you want to get. I have worked with clients where every inch of selling space had to validate its space by sales.
Related Article: Presentation Case Study - Inis the Energy of the Sea 1. Accurate reporting. The first step is being sure you have accurate information from your sales reports. If you don’t currently have your POS (point-of-sale) system set up by category (or subcategory) to pull accurate sales reports, you may want to set that up now and wait until you have a fair amount of accurate category sales statistics before attempting a space planning analysis. 2. Accurate space understanding. The next step is measuring your actual retail selling space. This means calculating each shelf, each fixture and/or each area utilized for merchandising retail goods. You can take this extremely granular if desired, but a general idea of square footage for each category is usually sufficient to start.
Related Article: Presentation Case Study - Blackbird General Store 3. Space to sales analysis. The next step is understanding your selling space and how it reflects your sales. You may find that gifts contributes to 40% of your overall store sales, but only occupies 20% of your store’s overall selling space. That will tell you that your gift category is underspaced. Related Article: Presentation Case Study - Bacara Resort & Spa Keep in mindWhen setting your store, keep adjacencies in mind. Keeping impulsive or like categories adjacent to one another helps with add-on sales, i.e., displaying wearable accessories next to apparel or placing home or kitchen accessories next to regional foods. When determining what products or categories occupy key focal selling spaces, like at the POS or on the front table. Make sure it’s validating its space by high turnover. A $5 keychain may produce more volume in sales than a $60 necklace, but you may sell 20 to 30 of the keychains for every necklace. Also keep in mind security and theft issues. High-theft items merchandised where they have clear visibility can help with minimizing shrinkage.Exceptions to the rules
Related Article: Presentation Empire State Building Retail Rehab has created a form for clients to complete that helps to gather the necessary information needed to properly space plan a retail store. We also can physically measure (or virtually help you measure) your space. Once that’s done, the magic starts to happen, and we start to see where opportunities are and how we can best take advantage of top producing categories (or products). Then, we can design a strategic floor plan and store layout based on analysis. Michael Hale is founder, CEO and creative director of Los Angeles-based retail design consulting firm Retail Rehab, www.retail-rehab.com. He can be reached at michael@retail-rehab.com. You can also hear him at the Coastal Connections Conference, Jan. 22-24, 2023, in Orlando during the panel session, “Maximum Impact Store Ideas.” Learn more at www.coastalconnectionsconference.com. |